Top 13 Questions to Ask Moving Companies

Questions to Ask Moving Companies: Moving can be an overwhelming experience. Whether you’re relocating to a new city or just moving to a different neighborhood, the process involves a myriad of tasks and decisions. One of the most crucial decisions you’ll make during this time is choosing a moving company. Selecting the right moving company can make the difference between a smooth transition and a stressful ordeal. To ensure you make an informed choice, it’s essential to ask the right questions.

Top 13 Questions to Ask Moving Companies

In this Blog, we’ll explore the key questions to ask moving companies before entrusting them with your precious belongings.

Also Read: Top 10 Questions to Ask Immigrants

1. Are You Licensed and Insured?

The first and foremost question you should ask any moving company is whether they are licensed and insured. A reputable moving company should have the necessary licenses and insurance to operate legally. Licensing ensures that the company adheres to industry standards and regulations, while insurance protects your belongings in case of accidents or damages during the move. If a moving company cannot provide proof of licensing and insurance, consider it a red flag.

2. How Long Have You Been in Business?

Experience matters in the moving industry. A moving company with a long history of successful moves is more likely to provide a reliable service. While newer companies may still offer excellent service, it’s often safer to opt for a well-established one. Ask about the company’s track record and for references from past customers to get a better sense of their performance.

3. What Services Do You Offer?

Different moving companies offer various services, so it’s important to clarify what services are included in their package. Some companies offer full-service moves, including packing, loading, transportation, and unloading, while others may provide only transportation. Understanding what services are available will help you determine if the company can meet your specific needs.

4. Do You Provide In-Home Estimates?

A trustworthy moving company should offer in-home estimates to provide an accurate quote for your move. Be wary of companies that only offer estimates over the phone or online, as they may not be accurate. During the in-home estimate, the company’s representative should assess your belongings and the logistics of the move to provide a realistic estimate of the cost.

5. What Is Your Pricing Structure?

Understanding the pricing structure of a moving company is crucial to avoid surprises on moving day. Ask about their pricing model—whether it’s based on the weight of your items, the distance of the move, or an hourly rate. Make sure to inquire about any additional charges that may apply, such as packing materials, special handling fees, or fuel surcharges.

Also Read: How to Hire a Moving Company

6. Do You Require a Deposit?

Some moving companies may require a deposit upfront to secure your booking. It’s important to know the deposit amount and the company’s refund policy. Reputable companies typically have a reasonable deposit requirement and a fair refund policy if you need to cancel or reschedule your move.

7. Can You Provide References?

Don’t hesitate to ask for references from previous customers. Speaking with people who have used the moving company’s services can give you valuable insights into their reliability, professionalism, and overall performance. Online reviews and ratings can also provide additional information about the company’s reputation.

8. What Is Your Cancellation Policy?

Life can be unpredictable, and sometimes plans change. It’s essential to understand the moving company’s cancellation policy in case you need to reschedule or cancel your move. Knowing the terms and any associated fees will help you make an informed decision.

9. How Do You Handle Special Items?

If you have valuable or fragile items that require special care, inquire about the company’s handling procedures. Ask about their experience in moving delicate items like artwork, pianos, or antiques. A professional moving company should have the expertise and equipment necessary to handle such items safely.

10. What Is Your Liability Coverage?

While insurance covers damages to your belongings during the move, it’s essential to understand the extent of coverage. Moving companies typically offer several levels of liability coverage, including full value protection and released value protection. Ensure you know the details of the coverage and any additional options available.

11. What Is Your Timeline for the Move?

Clarify the timeline for your move with the company. Ask about their estimated arrival and delivery dates. Understanding the schedule will help you plan your move more effectively and ensure that the company can accommodate your desired timeline.

12. Do You Offer Packing Services?

If you prefer not to pack your belongings yourself, inquire about the company’s packing services. Many moving companies offer professional packing services to ensure your items are packed securely and efficiently. Ask about the cost and the materials they use for packing.

13. How Do You Handle Disputes?

In the unlikely event that something goes wrong during your move, it’s important to know how the moving company handles disputes or claims. Ask about their process for filing a complaint or a claim and how they work to resolve issues.


Choosing the right moving company is a crucial step in ensuring a successful and stress-free move. By asking these essential questions, you can make an informed decision and select a moving company that aligns with your needs and expectations. Remember that thorough research and due diligence can go a long way in making your move a smooth and positive experience. So, take the time to gather information, compare quotes, and select a reputable moving company that you can trust with your valuable possessions.

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